hospitality shift supervisor

Company Overview

Gideon Toal Management Services is dedicated to delivering exceptional hospitality airport lounge experiences. We pride ourselves on creating vibrant, guest-focused environments that foster memorable moments and outstanding service.

Overview

We are seeking an energetic and detail-oriented Hospitality Shift Supervisor to lead our team during peak hours and ensure seamless operations across our hospitality venues. This role offers an exciting opportunity to manage staff, oversee guest services, and coordinate event activities with enthusiasm and professionalism. The ideal candidate will bring strong leadership skills, operational expertise, and a passion for delivering top-tier hospitality experiences.

Duties

• Supervise daily shift operations, ensuring all aspects of guest services and venue management run smoothly.
• Lead and motivate staff, providing clear direction and support to foster teamwork and high performance.
• Oversee event management activities, coordinating logistics, staffing, and guest engagement to ensure successful events.
• Manage operational tasks such resource allocation to optimize venue efficiency.
• Ensure compliance with health and safety regulations by implementing first aid procedures and maintaining a safe environment.
• Prepare detailed reports on shift activities, incident occurrences, and operational metrics for management review.
• Communicate effectively with team members, guests, vendors, and management to resolve issues promptly and maintain high service standards.

Qualifications

• Proven experience in hospitality management or event venue operations, including supervising staff in fast-paced environments.
• Strong leadership skills with the ability to manage teams effectively and make sound managerial decisions.
• Proficiency in Microsoft Office Suite for report writing, scheduling, and communication tasks.
• Experience in event management, guest services, and operational oversight within restaurant or resort settings.
• Demonstrated ability in managing operational logistics.
• Excellent customer service skills with a focus on guest satisfaction.
• Previous assistant manager or supervisory experience preferred; familiarity with managing large-scale events highly desirable.

Join us as a Hospitality Shift Supervisor

to lead dynamic teams, elevate guest experiences, and drive operational excellence in a lively hospitality environment!