Customer Experience Agent - Entry Level / Healthcare at ScImage Los Altos, CA

Position Overview

ScImage’s enthusiastic team of application strategists, web designers, and tech gurus supports a true Cloud Based Enterprise Level PACS System. As a Customer Experience Agent at ScImage in Los Altos, CA, you have the opportunity to build strong relationships with our clients while ensuring issues are documented thoroughly and triaged effectively in a fast-paced, multi-tasking environment.

Key Responsibilities

• Answer calls promptly.
• Speak to everyone in a pleasant, efficient, engaging and courteous manner.
• Calmly handle dissatisfied customers and offer patient assistance.
• Take & dispatch information accurately and efficiently.
• Understand, retain, and use information and procedures consistently.
• Contribute to a cohesive teamwork call center environment.
• Be sensitive to clients’ needs and see that those needs are met.
• Demonstrate your understanding and implementation that “Every Call Counts”.
• Call clients to inform them about new products, services, and policies.

Required Qualifications

• Pleasant professional phone voice, using proper diction, pronunciation, and grammar.
• Type a minimum of 30 words per minute.
• Demonstrated ability to spell, listen, and type information accurately.
• Aptitude and ability for call center work.
• Ability to learn new concepts, procedures, and instructions.
• Ability to take direction and multi-task.
• Ability to meet the company’s schedule needs.
• Dependable & reliable – excellent attendance and punctuality.
• Prior Healthcare experience is a big plus.
• Must be 18 years of age.
• Must have GED or High School Diploma.
• Must be legally permitted to work in the United States.

Work From Home Requirements

• Quiet area with no distractions.
• Well lit environment without glare.
• Adequate desk designed to safely accommodate equipment (computer, keyboard, etc.).
• Comfortable chair with adequate back support.
• Must meet ergonomic requirements.

Technical Requirements

• High Speed Wired Internet connection (No Wi‑Fi only).

Company Description

ScImage is a well-established, privately held mid-size healthcare imaging IT (PACS) company located in Los Altos, CA, providing clinical imaging solutions for hospitals, physician practices, and government organizations. We are recognized as a leading Cloud first health imaging (PACS) provider.