Epic Willow Ambulatory Analyst
Job Description
Position Overview
Join Our Team at Mercy Medical Center – Now Hiring an Epic Willow Ambulatory Analyst! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi‐time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.
Key Responsibilities
- Formulates and defines systems scope and objectives based on user needs.
- Understands industry requirements and applicable clinical, business, and infrastructure systems, including confidentiality requirements governed by federal and/or state law.
- Devises or modifies systems to solve complex problems while considering computer equipment capacity, capabilities, limitations, cost-effectiveness, and desired results.
- Provides analysis of clinical, business, and user needs, regulatory and documentation requirements, translating those into system requirement specifications for technical teams.
- Leads information technology deployment and optimization efforts aligned with clinical, infrastructure, and business performance improvement objectives.
- Offers clinical, technical, and business subject matter expertise to convert data into actionable information.
- Certification in Willow Ambulatory is required.
Required Qualifications
- Must possess a high school diploma or GED.
- Must possess a BS or BA in a related field.
- Minimum of 2 years working with clinical and/or financial applications in a healthcare/physician practice environment.
- Demonstrated progressive experience with information systems; healthcare environment experience is preferred.
- Strong analytic and organizational skills, with proven abilities in planning, communications, process redesign, and problem-solving.
- Proven ability to work effectively with nursing staff, clinical providers, technical teams, and business professionals.
- Ability to work with a diverse group of users with varying levels of computer expertise.
- Ability to implement and adhere to best practices in information technology system integrity and build standards.
- Current experience and/or certification in configuring Epic is required.
Benefits & Perks
- Benefits eligibility is based on your scheduled FTE status and Job Category.
- Competitive health, prescription, vision, and dental benefits along with wellness credit for eligible employees.
- 403(b) retirement plan with generous company match and “catch up” provision.
- Paid Time Off (PTO) and company-paid holidays.
- Tuition reimbursement.
- Mental Health resources and other employee-related wellness opportunities through our Employee Assistance Program.
- Employer-paid Short & Long Term Disability benefits for eligible employees.
- Voluntary benefits.
- Discounts on auto & home insurance and Verizon plans.
- Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values.
EEO Statement
Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.