Senior Manager-Marketing Business Operations

Position Overview

At American Express, our 175-year history of innovation, shared values, and Leadership Behaviors drives a culture that backs our customers, communities, and colleagues. As part of Team Amex, you’ll experience comprehensive support for your holistic well-being, ample opportunities for learning, leadership development, and career growth.

Within Global Commercial Services Marketing (GCSM), you will serve as the Senior Manager, Marketing Business Operations – leading us into the next phase of operational excellence and control management. You will play a critical role ensuring that day-to-day operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs, while partnering cross-functionally with key stakeholders throughout the organization.

Key Responsibilities

• Foster a culture of risk awareness and ongoing improvement within GCSM.
• Facilitate the understanding and use of the risk governance framework through regular communication.
• Enable and monitor the integration of changes in the Operational Risk framework.
• Prepare and present detailed reports on Operational Risk Management (ORM) metrics, issue/finding status, trends, and outcomes.
• Support the day-to-day internal and external exam management process, including data request compilation, action implementation, and regulatory adherence.
• Conduct independent root cause analyses to identify process vulnerabilities and recommend risk reduction measures to prevent potential Operational Risks.
• Provide strategic direction to senior management on process risk issues and mitigation strategies.
• Own and manage all BU Risk and Control Self-Assessment (RCSA) to ensure accurate execution.
• Support GCSM in the design and modification of controls and processes to enhance proactive risk mitigation.
• Act as a key leader to share insights, better practices, and themes across GCSM.

Required Qualifications

• 5-7 years of exposure to or experience with operational risk management (e.g., Control Management, Risk, and/or Internal Audit); solid understanding of the operational risk management lifecycle.
• Excellent project management, communication, and interpersonal skills with the ability to interact with and obtain buy-in from senior stakeholders.
• Exceptional oral and written communication skills.
• A proactive, “roll-up your sleeves” attitude with a passion to win.
• Highly organized with great attention to detail and the ability to manage multiple workstreams simultaneously.
• Familiarity with the operational risk management lifecycle and control management activities.
• Strong internal partner management skills with a proven ability to influence and negotiate.
• Strategic, analytical, and problem-solving mindset with the ability to drive fast resolution of issues.
• Proven experience in process improvement, operational excellence, or a related field.
• Expertise in process governance with a track record of establishing and overseeing robust decision-making processes aligned with policies and regulatory frameworks.

Benefits & Perks

• Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits
• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements
• 20+ weeks paid parental leave for all parents, regardless of gender
• Free access to global on-site wellness centers (staffed with nurses and doctors, depending on location)
• Free and confidential counseling support through the Healthy Minds program
• Career development and training opportunities