Chat Support Agent (Remote) - 15 - 18/hr

Position Overview

NoGigiddy, a leading company in the on demand staffing and recruiting industry, is seeking a dedicated and passionate Chat Support Agent to join our remote team. In this role, you will play a vital part in ensuring a positive gig worker experience by providingtop-notch customer supportthrough our chat system. With our innovative platform connecting gig workers to various local staffing businesses, you will have the opportunity to make a real impact in revolutionizing the gig staffing industry. At NoGigiddy, we highly value flexibility and are committed to promoting growth and development within our GigSquad.

Key Responsibilities

• Respond promptly to gig workers' inquiries and provide accurate and helpful information through our chat support system.
• Address and resolve gig workers' concerns, issues, or complaints with empathy and professionalism.
• Collaborate with other team members to ensure a seamless and efficient chat support experience for gig workers.
• Stay up-to-date with the features and functionalities of the NoGigiddy platform and our partner staffing apps.
• Assist gig workers in navigating the NoGigiddy platform and troubleshoot any technical issues they may encounter.
• Actively promote the benefits and features of NoGigiddy to gig workers to encourage engagement and participation.
• Document and escalate complex or unresolved queries to the appropriate departments for further assistance.

Required Qualifications

• Proven experience as a customer support agent or similar role, preferably in the gig economy or staffing industry.
• Excellent written and verbal communication skills, with the ability to communicate clearly and concisely.
• Strong multitasking and problem-solving skills, with the ability to navigate between multiple chat conversations efficiently.
• Empathetic and customer-oriented mindset, with a genuine desire to help gig workers succeed.
• Proficient computer skills, including the ability to navigate software applications and work with chat support tools.
• Ability to work independently and remotely while maintaining a high level of productivity and focus.
• Flexibility to work during peak hours, including evenings and weekends, to provide support as needed.