Customer Service Rep - Call Center Associate

Position Overview

Are you on the lookout for an entry-level job that lets you unleash your customer service skills to the fullest? Join Munn's Air Conditioning & Heating in Fruitland Park, FL as a full-time Customer Service Rep - Call Center Associate. In this role, you'll play a crucial part in delivering outstanding customer service Monday through Friday from 8 AM to 5 PM – answering calls, booking appointments, and ensuring customer satisfaction. (Location: 34731)

Key Responsibilities

• Answer phone calls from customers Monday through Friday from 8 AM to 5 PM with an upbeat and positive attitude.
• Proactively resolve customer issues and concerns as they arise.
• Book appointments and educate customers on available services.
• Maintain high levels of customer satisfaction through effective communication.

Required Qualifications

• High school diploma OR equivalent
• Basic computer skills
• Reliable transportation

Preferred Qualifications

• Scheduling experience is a plus

Benefits & Perks

• Earn a competitive wage of $14 per hour
• After 60 days, receive health, dental, vision, life, long- and short-term disability, critical illness, and accident insurance
• First Stop Health, a 401(k), and paid time off (PTO)
• Additional perks include 6 paid holidays per year, paid birthdays off, and bereavement pay