Will Call Customer Service Representative (CRL)

Position Overview

C.R. Laurence Co., Inc. (CRL), part of Oldcastle Building Envelope (OBE), is the leading supplier in the glazing, architectural, railing, construction, industrial, and automotive industries. With over 60,000 products available worldwide, CRL is committed to quality and exceptional customer service. In this entry-level, on-site position, the Customer Service Rep will be the face of the company, ensuring every interaction reflects our commitment to excellence.

Key Responsibilities

• Maintain a broad knowledge of clients, products, and services.
• Document customer interactions and transactions.
• Listen attentively to customer needs and demonstrate empathy.
• Accurately process orders received over-the-counter, phone, fax, and email in a timely manner.
• Receive and process payments for Will Call customers (cash, debit, etc.).
• Answer multi-line telephone calls in a professional manner.
• Engage in face-to-face customer interactions.
• Develop and maintain productive relationships with both internal and external customers.
• Respond to inquiries promptly, professionally, and courteously.
• Go the extra mile to adapt and meet various customer requirements.
• Manage customer database records and file documents accurately.
• Perform other duties as assigned.

Required Qualifications

• 1 year of office support or customer service experience.
• High School diploma or equivalent.
• Ability to work in a fast-paced, team environment.
• Organized with strong prioritization skills.
• Excellent written and verbal communication skills and a professional demeanor.
• Demonstrated critical and independent thinking skills.
• Strong time management and multi-tasking abilities.
• Ability to remain composed under pressure and handle difficult situations.
• Basic proficiency in reading and performing simple mathematical calculations.

Benefits & Perks

• Highly competitive base pay
• Paid time off
• 10 Holidays (inclusive of 2 floating holidays)
• Market competitive 401(k) match
• Industry-leading medical, dental, and vision benefits
• Short-term and long-term disability coverage
• Life Insurance
• Employee discounts
• Health and wellness programs
• Opportunities for growth, development, and internal promotion