Call Center Specialist

Position Overview

ABM is hiring a motivated and experienced Call Center Operator to join our dynamic customer service team. In this role, you will oversee day-to-day call center operations, collaborate with a team of customer service representatives, and ensure the delivery of exceptional service to our customers. The ideal candidate will have a strong background in call center operations, excellent communication skills, and a commitment to achieving high levels of customer satisfaction.
Schedule: Sunday-Thursday 3:00am - 12:00pm PST
Salary: $60,000.00 - $70,000.00 DOE

Key Responsibilities

• Oversee day-to-day call center operations to ensure efficiency and quality performance.
• Collaborate with a team of customer service representatives to achieve service goals.
• Ensure the delivery of exceptional customer service while meeting company standards.
• Adhere to policies and procedures while identifying opportunities for process improvements.

Required Qualifications

• Strong background in call center operations.
• Excellent communication skills.
• Commitment to achieving high levels of customer satisfaction.

Benefits & Perks

• Comprehensive benefits package offered by ABM. For more details, visit the ABM Employee Benefits page.
• Eligibility to participate in company incentive and bonus programs.
• Access to a world-class training program and a military-friendly work environment.