Patron Services Rep

Job Title: Patron Services Representative

Department: Patron Services

Reports to: Director, Patron Services

Status: Part-time, non-exempt

Wage: Wage starts at $13.00 / hour, with a competitive wage increase program

Essential Job Functions:

• Act as phone representative in taking inbound calls from Symphony patrons.
• Uphold and embody the Symphony’s customer service mission through proactively offering superior service, personalized care, and a positive experience that exceeds customer expectations.
• Process subscription and single ticket orders in the “Tessitura” ticketing system, including the facilitation of subscriber ticket exchanges and season ticket renewals.
• Ensure the accurate processing and mailing of customer tickets.
• Engage successfully in cross-selling, up-selling, and donation asks.
• Balance daily receipts.
• Work box office concert duty, as scheduled.
• Perform additional duties as required by the Houston Symphony.

Qualifications:

• High School Diploma or equivalent, some completed college courses is a plus
• Experience in customer service and/or ticket office sales.
• Professional demeanor.
• Computer literacy.
• Strong initiative and ability to work independently and as part of a team.
• Flexibility and the ability to multi-task.
• Ability to work evenings and weekends, including some holidays.
• Knowledge of and interest in classical music preferred.