Technical Integration Manager

Position Overview

As a Technical Integration Manager at Regard, you will provide technical project management support throughout customer integration and onboarding. Working in partnership with client Customer Success and Provider Success Managers, you will execute integration and implementation project plans, foster key stakeholder relationships, and identify opportunities to improve onboarding and user feedback processes. This role reports to the VP of Customer Success and is dedicated to ensuring a world-class client experience.

About Regard: Our mission is to bring world-class healthcare to everyone. Regard is the world's first comprehensive, automated diagnosis tool that streamlines clinical and revenue cycle efforts to dramatically improve hospital finances, patient safety, and physician satisfaction. We are excited by challenges, mission-oriented work, and building meaningful relationships with some of the top health systems in the country.

Key Responsibilities

• Lead and support the technical integration of new and existing clients, including project planning, integration, configuration, User Acceptance Testing (UAT), go-live, and post-launch activities.
• Manage customer environments end-to-end by handling setup, validation, and ongoing troubleshooting of connectivity, configuration, and data integration issues.
• Act as the primary point of contact for technical project communications, providing regular updates to internal stakeholders and client IT teams or leadership.
• Guide clients and technical teams through FHIR integrations and clinical data mapping, offering hands-on support beyond documentation and leading weekly technical review calls.
• Foster strong relationships with clients and users to drive adoption, promote advocacy, and ensure the product's value is effectively communicated.
• Maintain deep product expertise to support user training, answer technical questions, and recommend tailored solutions that meet client needs.
• Continuously identify and address gaps in integration and implementation processes to develop scalable, repeatable best practices.
• Support cross-functional initiatives and handle non-standard responsibilities as needed to ensure overall project and team success.

Required Qualifications

• 4+ years professional experience in technical integration, project management, or a related field, including at least 1 year in a healthcare environment.
• 1+ years of coding/scripting experience (e.g., Python).
• Experience with tools such as PyCharm, GitLab, Jira, Excel, and Google Apps (Sheets, Docs, Slides, Drive, etc.).
• Basic command line proficiency with macOS terminal (zsh/bash).
• Demonstrated experience in leading meetings with client stakeholders.
• Willingness to travel (approximately 25% of the time) and be located within 50 miles of a major airport.

Preferred Qualifications

• Experience working with hospitals and/or health systems.
• Familiarity with EMR companies such as Epic or Cerner.
• Proven ability to conduct data analyses to support project success tracking.
• Excellent written and verbal communication skills.
• Ability to respectfully debate ideas, take pragmatic approaches, and work diligently to accomplish team goals.
• A passion for learning, continuous improvement, and supporting team growth.
• Enthusiasm for working in a nimble, small team within a dynamic startup environment.

Benefits & Perks

• Salary: $100,000 - $135,000 a year
• Compensation: Determined based on skills, qualifications, location, and experience.
• Benefits: Eligible for equity, 99% employer paid health benefits (Medical, Dental, and Vision) + One Medical subscription, 18 PTO days per year plus a 1-week holiday break, monthly health & wellness budget, company-sponsored team retreat and social events, and a sabbatical program.
• Location: Candidates must be authorized to work in the US without visa sponsorship. There is a strong preference for those in the New York City metro area, as well as candidates located in New York, Chicago, and metropolitan areas on the West Coast.
• Schedule: Hybrid work environment with 2 days per week in the Manhattan HQ and flexibility to work remotely up to 6 weeks per year.