Customer Service Lead - Full-time

Position Overview

At Serenity Healthcare we’re building high-impact teams and transforming mental wellness. In this role, you will lead our customer service team without needing a medical background. As the Customer Service Lead, you’ll guide patients as they begin their healing journey, educate them on treatment options, and support your clinic team by modeling excellent service and fostering a culture of trust and care.

Key Responsibilities

• Build strong, supportive relationships with patients starting treatment.
• Educate and support patients to take the next step on their mental health journey.
• Address concerns as needed with patience and confidence.
• Positively support your clinic team by modeling excellent service and communication.
• Learn and be willing to step into other clinic roles as needed.

Required Qualifications

• High School Diploma or GED.
• A strong customer service background—ideally with 3+ years of full-time experience.
• Leadership experience or a natural ability to guide and influence others.
• Excellent communication and problem-solving skills.
• Strong emotional intelligence and the ability to remain calm under pressure.
• Experience in fast-paced, people-centered roles such as hospitality, call centers, dental/vision/orthopedic offices, caregiving, coaching, or professional tutoring.

Benefits & Perks

• Fulfillment – Make a real impact by helping patients take back their lives.
• Career Growth – We promote from within and are expanding rapidly.
• Competitive Pay
• Excellent Benefits – We cover 90% of medical, dental & vision.
• 401(k) – Because your future deserves self-care too.
• 10 PTO Days (15 after your first year) + 10 Paid Holidays for rest and renewal.