Bilingual Customer Service Representative

Position Overview

Join Florida One Insurance as a Full-Time Bilingual Customer Service Representative in an onsite, dynamic environment where your skills and growth are valued. In this role, you will engage directly with customers, addressing insurance-related inquiries, processing policy changes, and managing claims in both English and Spanish. Enjoy a Competitive Salary range of $42,600 to $92,000 annually that recognizes your contributions while thriving in a culture of empathy, professionalism, and teamwork.

Key Responsibilities

• Begin the day by checking emails and voicemails to prioritize customer needs.
• Assist clients by addressing inquiries about policies, processing changes, and managing claims in both English and Spanish.
• Field calls and welcome walk-in customers, ensuring every interaction is positive and informative.
• Collaborate closely with agents to deliver exceptional, customer-centric service.

Required Qualifications

• Fluency in both English and Spanish with excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with diverse clients.
• Proven problem-solving skills with an aptitude for critical and creative thinking.
• A customer-centric mindset, capable of thriving in a fast-paced, collaborative environment.

Benefits & Perks

• Medical, Dental, Vision, and Life Insurance
• Competitive Salary: $42,600 to $92,000 annually
• Paid Time Off
• A supportive culture that values employee growth and professional development