Customer Relationship Representative - Hybrid

Position Overview

FIMER, the fourth largest solar inverter supplier in the world with over 1,100 employees across 26 countries, is transforming solar technology to deliver clean, affordable energy. We are seeking a Customer Relationship Representative to join our Service team at our Phoenix, AZ location. In this role, you will interface with customers and installation partners and work closely with internal FIMER personnel to coordinate post-sales service support. Reporting to the CIC/CRM Supervisor, this Permanent Full-Time position is ideal for an Entry level candidate eager to build a career in customer service.

Location: Phoenix, AZ, USA
LoB / Function: Service
Local Org Unit: Service – CRM
Reporting Line: CIC/CRM Supervisor

Key Responsibilities

• Enter sales, return, and spare parts orders in SAP and provide confirmations to customers.
• Work with Service and Planning to schedule product shipments and provide lead time estimates.
• Coordinate with Shipping and Receiving as necessary.
• Utilize SalesForce.com or other systems for data input.

Required Qualifications

• High School Diploma
• 1-2 years of call center experience
• Fluent in written and spoken English
• Proficient typing skills and use of computer business applications (e.g., Word, PowerPoint, CRM, and ERP applications)
• Experience with SalesForce for entering customer information, researching customer accounts, and assigning tasks
• Experience with standard office equipment (FAX, copier, multi-line phone, etc.)
• Exceptional verbal, written, telephone, and presentation communication skills
• Self-motivated with the ability to work independently as part of a team
• Strong follow-up skills and commitment to timely task completion

Preferred Qualifications

• SAP and Excel experience a plus
• Preference for bilingual in Spanish