Customer Service & Sales Representative

Job Description

Are you a people-person who thrives on turning conversations into connections—and connections into sales? As a Customer Service and Sales Representative, you’ll be at the heart of our client experience. You’ll guide, support, and inspire customers while offering solutions that truly make a difference.

This is not your average customer service role. We’re looking for someone who is proactive, personable, and purpose-driven. Someone who brings energy and empathy to every interaction and finds satisfaction in solving problems and creating value for others.

What You’ll Do

• Be the friendly, knowledgeable voice that customers can trust through phone, email, and chat
• Provide personalized support and solutions that meet each customer's unique needs
• Educate clients on products and services while identifying opportunities for upselling based on value
• Troubleshoot issues with patience, empathy, and a solutions-first mindset
• Follow up with leads and maintain long-term customer relationships
• Collaborate with team members to improve service strategies and share client insights

What Makes You a Great Fit

• You genuinely enjoy helping people and making them feel heard
• You communicate clearly, calmly, and confidently
• You are excited by sales, especially when it helps people
• You’re organized, adaptable, and comfortable managing multiple conversations
• You’re self-motivated and thrive in a fast-paced, supportive environment

Requirements

• Experience in customer service or sales is helpful, but not required
• Ability to learn and use CRM systems, chat tools, and email platforms
• Strong verbal and written communication skills
• Reliable internet connection and a quiet workspace if working remotely

What You’ll Get

• Flexible work schedule with remote options
• Ongoing training, mentorship, and opportunities for growth
• A supportive and energetic team culture
• Performance-based recognition, incentives, and the chance to make a real impact

If you're ready to bring your personality and passion to a role where every conversation counts, we’d love to hear from you.

Skills:

Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer Training, Customer/Client Research, Identify Issues, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Sales, Up-Selling, Work From Home, Writing Skills

About the Company:

Rustman Agency