Remote Healthcare Customer Service Representative

What You’ll Do

As a Healthcare Customer Service Representative, you’ll be the first point of contact for Federal Employee Program (FEP) members. You’ll support their health and prescription needs by:

• Answer calls about prescription refills and care order status
• Provide estimated medication co-pays and answering benefit questions
• Assist with coverage determinations and grievances
• Deliver clear, empathetic, and solutions-oriented service every time

This is an opportunity to build your healthcare knowledge while helping members get the care they need.

Training & Schedule:

• Training: 23 days classroom + 5 days nesting (paid)
• Hours of Operation: 7:00 AM – 11:00 PM EST, 7 days a week
• Shifts: There are 3 shifts available within hours of operation. Assignment is based on a lottery system for shift preference.
• Holidays: Program is open on all holidays (skeleton crew schedule applies)
• Testing Requirements: You’ll complete milestone and final assessments (up to 3 attempts; passing is required to remain in the program)