Merchandising Operations Manager

Position Overview

Join us in creating a brighter and healthier future for pets and their parents. At Petco, we want to make a meaningful impact and offer you a welcoming environment where you can truly be yourself. We are a purpose-driven organization focused on enhancing the lives of pets, pet parents, and our partners. With over 29,000 team members across more than 1,500 pet care centers, including veterinary hospitals and preventive care clinics, our mission is to do what's best for pets, people, and our planet. We are looking for a Merchandising Operations Manager who will oversee the operational execution of our Pet Care Center, embodying Petco's vision: "Healthier Pets. Happier People. Better World." You will play a vital role in ensuring effective merchandising and inventory management while training and developing a high-performing team to drive sales growth and maintain operational excellence.

Key Responsibilities:

• Leverage business acumen to analyze trends and implement strategies that drive improvement.
• Support inventory management practices, including shrink reduction, receiving, and recalls through teamwork and training.
• Implement merchandising standards related to pricing, displays, and promotional setups, ensuring accuracy and completeness.
• Create exceptional customer experiences during register transactions and assist with guest interactions as needed.
• Drive the execution of Omni Channel initiatives, enhancing guest experiences across various platforms.
• Oversee the health and welfare of all animals in accordance with established policies and procedures.
• Ensure safety protocols are followed, maintaining a clean and healthy environment for all.
• Train and develop partners in stocking procedures, food rotation, and other operational standards.
• Ensure effective communication and partnership with team members to maintain operational excellence and compliance.
• Lead as the point of contact for guest experience and store operations during shifts.
• Foster a collaborative and inclusive culture among team members.
• Model inspiring leadership by setting a positive example and motivating the team to achieve shared goals.
• Prioritize safety by upholding Petco's safety standards and ensuring a secure environment for partners, guests, and pets.
• Encourage innovative ideas to improve efficiency and enhance guest satisfaction.
• Oversee operations specialists to ensure exemplary service in the Pet Care Center.
• Collaborate with leadership to optimize attendance processes and overall operational standards.

Required Qualifications:

• High school diploma or equivalent required; some college coursework preferred.
• A minimum of 1 year of management experience required; 2 years preferred.
• Valid driver's license required.
• Strong communication, organizational, and computer skills (e.g., Outlook, Word, Excel, PowerPoint).
• Ability to deliver exceptional guest service and effectively instruct others.