Logistics Operations Coordinator

Position Overview

Location: Onsite Jacksonville, FL or Rockford, IL
Schedule: M-F, 8a-5p EST / 7a-4p CST
Salary: $18.28 - $22.86 per hour based on experience

As a Logistics Operations Coordinator within Landstar’s Automotive Solutions team, you will play a key role in ensuring a seamless customer experience for some of the most time-sensitive freight in the industry. Serving as a critical problem-solver and operational partner to Landstar Agents, Owner Operators (Landstar Business Capacity Owners/BCOs), and customers, you will help identify best practices, support on-time performance, and assist in resolving issues that arise throughout the shipment lifecycle. This role combines customer service, logistics coordination, and investigative work—ideal for someone who enjoys fast-paced problem-solving, variety in their day, and the opportunity to make a visible impact on service quality.

Key Responsibilities

• Monitor customer websites (i.e. EDI, eSupplier Connect, Penske, LMS (Ryder)) for on-time pickup and delivery.
• Respond to and resolve pickup, transit, delivery, and other logistics issues and/or complaints between agents, BCOs, and customers.
• Document and complete any real or potential issues on the Landstar Service Incident Report (LSIR)/Exception Report.
• Handle all incoming customer calls, tracking loads, and adding or canceling shipments of contracted routes.
• Administer load enhancements to ensure coverage of automotive shipments.
• Monitor all loads in transit to ensure they are tracking and progressing toward on-time delivery.
• Assist agents in covering their automotive freight.
• Assist agents in understanding all customer scorecards and requirements.
• Train agents on how to use and update all customer websites.

Required Qualifications

• Education: High School diploma or general education degree (GED)
• Experience Required: One year of administrative customer support
• Qualifications: Geographical knowledge – North America
• Excellent working knowledge of Word, Excel, Internet, and Outlook
• Excellent verbal and written communication skills
• Strong organizational skills
• Must be able to work independently; ability to research and utilize available resources to make decisions with limited supervision
• Capacity to manage multiple tasks, including long-term and short-term projects

Preferred Qualifications

• Qualifications: 6 months of operational or transportation experience