Call Center Representative (FULL-TIME & PART-TIME)

Position Overview

We are seeking a Call Center Representative to support inbound and outbound customer service and sales projects for Commercial and Public Sector Clients. Based in Killeen, TX, this entry-level role offers flexible Full-Time and Part-Time opportunities with competitive Compensation: $15.00/hour and world-class paid training. Ideal candidates are energetic, customer-focused, and team-oriented.

Key Responsibilities

• Handle inbound and outbound contacts in a courteous and professional manner.
• Listen to customers, understand their needs, and resolve issues effectively.
• Research systems to locate missing information and coordinate with other departments.
• Accurately document customer claims and follow required scripts, policies, and procedures.
• Escalate customer issues to ensure first call resolution and proper follow-up.
• Attend training sessions and meetings to stay current on program changes.

Required Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Experience with data-entry and basic computer skills.
• Fluent in English with excellent written and oral communication skills.
• Requires a wired, high-speed internet connection (20Mbps+).
• Ability to type swiftly (20+ words per minute) and use Microsoft Office.
• Customer service oriented with strong problem-solving and conflict resolution skills.
• Highly reliable with the ability to work scheduled shifts, including during training.

Preferred Qualifications

• 1 year of experience in a contact center, customer service, technical support, or related field.
• Experience working from home or in an administrative support role.
• Familiarity with inside sales or back-office support operations.
• Authorization to work in the United States.
• Willingness to undergo background checks, fingerprinting, and drug screening.

Benefits & Perks

• Compensation: $15.00 per hour
• Paid Training and Paid Time Off
• Medical, Dental, and Vision Coverage along with life insurance options
• Retirement plans and advancement opportunities
• Flexible schedules, casual dress code, daily contests, prizes, and regular raises