Manager, Sales and Customer Service

Welcome to Macy's

Welcome to Macy's, where we believe that exceptional customer service and strong sales skills go hand in hand. As the Manager of Sales and Customer Service, you will play a vital role in leading a team of dedicated sales associates and ensuring that our customers have an exceptional shopping experience. You will have the opportunity to drive sales, develop and train your team, and build strong relationships with our valued customers. We are looking for a dynamic and results-driven leader who is passionate about delivering top-notch customer service and achieving sales goals. If you are a natural leader with a strong background in sales and customer service, we invite you to join our team at Macy's.

Your Responsibilities

• Lead a team of sales associates in providing exceptional customer service to all Macy's customers.
• Develop and implement strategies to drive sales and meet or exceed sales goals.
• Train and coach team members on effective sales techniques and customer service standards.
• Monitor and analyze sales data to identify areas for improvement and take necessary action to increase sales performance.
• Create a positive and motivating work environment for the sales team.
• Build strong relationships with customers and provide personalized service to ensure their satisfaction and loyalty.
• Handle customer inquiries and complaints in a professional and timely manner.
• Collaborate with other departments, such as merchandising and marketing, to ensure a cohesive and successful customer experience.
• Maintain a thorough understanding of Macy's products, services, and promotions to effectively assist customers and drive sales.
• Conduct regular performance evaluations and provide feedback and coaching to team members.
• Ensure compliance with company policies and procedures.
• Stay updated on industry trends and competitor strategies to continuously improve sales and customer service strategies.

Equal Opportunity Employer

Macy's is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.