Senior Manager of Health Information Technology

Job Overview

$90,000 /Yr.

Schedule: Monday - Friday; 8:00 am - 4:30 pm

Location: Rogers Park

The Senior Manager of Health Information Technology (HIT) leads and supports the technological infrastructure that enables high-quality, data-driven, and person-centered care across the agency. This role oversees the configuration, overall management and ongoing development of the CareLogic EHR system and its integration with BI reporting environments, PointClickCare and HealthEC systems, and emerging clinical AI integrations. Combining a background in systems thinking, this person serves as a collaborative and relationship-focused leader who ensures that technology aligns with the day-to-day needs of clinical and administrative teams. This role supervises the EHR Administrator and plays a central part in evaluating and implementing clinical technology tools that enhance care delivery, documentation, and decision-making.

Your Responsibilities

• Lead the administration, enhancement, and strategic planning of the CareLogic EHR and related clinical technology tools. Oversee EHR maintenance by coordinating and validating system updates, patches, and integrations.
• Supervise and support the EHR Administrator, ensuring timely and effective management of configuration requests, forms, templates, and user issues.
• Oversee the integration and management of BI reporting tools in coordination with the Data & Analytics Manager. Ensure EHR data accuracy, performing routine audits, and resolving discrepancies across platforms.
• Guide implementation and adoption of clinically focused AI tools, ensuring seamless integration with clinical workflows and provider experience.
• Act as a key point of contact for cross-departmental technology projects, including exploration and vetting of new clinical tools and systems, HRIS workflow integration and Quality/Compliance software management.
• Ensure that HIT tools are aligned with the organization's compliance, quality improvement, and population health strategies.
• Own communication channels with EHR and partner vendors and serve as the primary point-of-contact for all vendor communications.
• Translate clinical and administrative needs into technical requirements, working collaboratively with internal teams and vendor partners.
• Build and maintain strong working relationships with clinical leadership, frontline staff, and administrative stakeholders to ensure that HIT decisions are informed, inclusive, and well-communicated.
• Promote system usability and end-user success through thoughtful design, change management strategies, and inclusive planning processes.
• Maintain documentation for system configuration, customizations, and integration workflows.
• Ensure that all HIT systems comply with HIPAA, 42 CFR Part 2, and other applicable regulatory requirements.

Qualifications

• Bachelor's degree: required; Master's preferred in Health Informatics, Public Health, Information Systems, or related field.
• Experience: At least 3 years of experience working with EHR systems in a behavioral health or outpatient setting.
• Demonstrated experience: managing or leading HIT projects involving system integration, user experience, and stakeholder collaboration.
• Skills: Strong interpersonal and communication skills, with a team-oriented and service-minded approach to problem solving.
• Familiarity: with Power BI and the ability to work with data teams to support analytics tools and dashboards.
• Experience: supervising or mentoring technical staff.

Preferred Qualifications

• Experience: Prior work experience in mental health or social services.
• Familiarity: with Eleos Health or other AI-driven clinical support/LLM platforms.
• Knowledge: of API-based integrations, data interoperability, or clinical decision support tools.
• Certifications: in health informatics (e.g., CAHIMS, CPHIMS) or project management (e.g., PMP, Lean Six Sigma).
• Experience: designing user-friendly forms, templates, or clinical documentation tools.

Benefits

• FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees
• PAID Maternity/Paternity leave
• Medical Insurance (BCBS of IL)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long-Term & Short-Term Disability
• Pet Insurance
• FSA (Health, Dependent Care, Transit)
• Telemedicine
• EAP
• 403(b) Retirement Plan with Employer Match