Medical Office Coordinator

Position Overview

Do you want to join an organization that invests in you as a Medical Office Coordinator? At Elite Ortho of El Paso, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.
You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Medical Office Coordinator like you to be a part of our team.

Key Responsibilities

• Demonstrates and adheres to the Code of Conduct and Mission and Values statements.
• Fosters an engaged culture of diversity and inclusion where all colleagues can thrive.
• Directly responsible for the efficiency and quality of patient experience including online scheduling, inbound phone calls, in-person encounters, and registration processes such as collection of co-pays and deductibles.
• Assists in hiring and selecting clerical and clinical (non-provider) practice staff in partnership with leadership.
• Oversees the onboarding and timely, comprehensive orientation of non-provider practice staff.
• Communicates regularly with non-provider staff individually and in meetings to support an inclusive work environment.
• Oversees the process of preparing patients for examination and treatment.
• Establishes and maintains processes for managing inbound and outbound patient referrals.
• Manages staff scheduling to meet volume demands in accordance with care standards.
• Provides frontline staffing support to maintain practice operations.
• Maintains the practice’s supply inventory, facilities, and core non-provider staffing to ensure operational readiness.
• Assists in maintaining patient files, records, and other information.
• Compiles technical and statistical data for reports on scheduling, volume, cancellations, and no-show opportunities.
• Ensures patient complaints are handled appropriately and in a timely manner.
• Participates in professional development activities and targeted learning sessions.
• Maintains strict confidentiality and adheres to ethics, compliance, and patient privacy standards.
• Performs other duties as required and adheres to all Physician Services policies and procedures.

Required Qualifications

• Education: High school diploma or GED preferred. Medical Office Specialist or related practice operations certificate preferred.
• Experience Required: Two or more years of medical office experience is required.
• CERTIFICATION/LICENSE: RMA, CMA or LPN certificate is beneficial; CPR Certification is preferred.
• Knowledge of organizational policies, procedures, systems, and objectives.
• Knowledge of clinic office procedures.
• Ability to use computer systems and applications.
• Familiarity with medical practice terminology.
• Ability to use proper grammar, spelling, punctuation, and sentence structure in correspondence and reports.
• Ability to plan, organize, delegate, and supervise.
• Ability to evaluate the effectiveness of existing methods and procedures.
• Ability to operate office equipment.
• Ability to communicate effectively with patients, clinical and administrative staff, and the public.
• Ability to interpret, adapt, and apply guidelines, policies, and procedures.
• Ability to react calmly and effectively in emergencies.

Benefits & Perks

• Benefits: Comprehensive medical coverage that covers many common services at no cost or for a low copay, including prescription drug, behavioral health coverage, free telemedicine services, and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical, and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning, and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services and preferred banking partnerships.
• Education assistance including tuition, student loan, certification support, and dependent scholarships.
• Colleague recognition program.
• Time Away From Work Program including paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Employee Health Assistance Fund offering free employee-only coverage to full-time and part-time colleagues based on income.

Note: Eligibility for benefits may vary by location.