Remote SEO Account Manager

Position Overview

Imagine merging your digital marketing acumen with the art of fostering impactful customer relationships to ignite extraordinary business growth. Digital Shift is seeking an Account Manager whose SEO expertise and commitment to client success will empower businesses to turn online searchers into satisfied customers. In this role, you'll manage a portfolio of assigned clients, guide them through ongoing SEO strategies, and lead monthly Zoom strategy sessions. This is a full-time remote position that rewards your ability to juggle multiple projects with a keen eye for detail, ensuring our clients receive top-notch service and measurable results. Founded in 2007, Digital Shift cuts through the agency nonsense by focusing on results and inclusive teamwork.

Key Responsibilities

• Conduct monthly strategy sessions with clients
• Strategically plan deliverables in collaboration with clients
• Proactively serve client needs and align with their business objectives
• Collaborate with Operations to measure progress and achieve results
• Build and maintain strong, long-lasting client relationships
• Act as a trusted advisor by clearly communicating progress on initiatives
• Develop new business opportunities with existing clients and identify areas for improvement
• Forecast and track key account metrics and prepare reports on account status
• Maintain high levels of customer satisfaction and retention

Required Qualifications

• Proven experience as an Account Manager, Customer Success Manager, Sales Account Manager, or similar role
• Excellent listening, negotiation, and presentation abilities
• Demonstrated ability to manage multiple account management projects concurrently with strong attention to detail
• Proven communication, presentation, and influencing skills
• Solid experience with CRM software (e.g., Salesforce, Zoho CRM, or HubSpot) and proficiency in Google Docs or MS Office, particularly MS Excel
• Experience delivering client-focused solutions aligned with customer needs
• Strong verbal and written communication skills
• Bachelor’s degree in Business Administration, Marketing, Sales, or a relevant field