Information Technology Support Technician

Company Description

JDCTek is a technology services provider specializing in computer sales, computer repair, managed IT services, cloud backup, and data cabling. Based in Royal Oak, MI, the company supports local individuals and businesses with reliable, hands-on technical expertise. JDCTek focuses on practical, customer-centered solutions that keep systems running efficiently and securely. Team members have the opportunity to work with a wide range of hardware and software while helping clients resolve everyday technology challenges. The organization values responsive service, clear communication, and long-term client relationships.

Role Description

The Information Technology Support Technician is a full-time, on-site role located in Royal Oak, MI. This role involves providing day-to-day technical support for desktop computers, laptops, and peripherals, including diagnosing and resolving hardware and software issues. Responsibilities include performing computer repair and maintenance, installing and configuring operating systems and applications, and supporting printers and basic networking components. The technician will interact directly with customers, documenting issues, explaining solutions in clear terms, and ensuring timely resolution of service requests. Additional tasks may include assisting with managed IT service activities, backing up and restoring data, and supporting small office environments as needed.

Qualifications

• Ability to provide effective Technical Support, including customer-facing assistance and issue documentation.
• Hands-on experience with Desktop Computers and related hardware components.
• Strong Troubleshooting skills for hardware, software, and basic network connectivity issues.
• Practical experience with Printer Support and peripheral device setup and maintenance.
• Proficiency in Computer Repair, including diagnostics, component replacement, and system optimization.
• Familiarity with Windows operating systems and common office applications; macOS or Linux experience is a plus.
• Strong communication skills and the ability to explain technical concepts in clear, accessible language.
• Working Office365 Knowledge - SharePoint, OneDrive, Office365 Licensing.
• Ability to work on-site, prioritize multiple tasks, and maintain a high level of customer service.
• Relevant technical certification (e.g., CompTIA A+, Network+) or equivalent practical experience preferred.