<section style="margin:20px 0;">
  <h2 style="color:#34495e;font-size:1.2em;margin:20px 0 10px 0;">Position Overview</h2>
  <p style="font-family:system-ui,-apple-system,sans-serif;line-height:1.6;margin:0 0 10px 0;color:#333;">
    Our client is looking for a dynamic individual ready to join our team as a <b>Service Desk Engineer</b> in <b>Stamford Ct</b>. We will be building out a new environment with <b>state-of-the-art technology</b>.
  </p>
</section>
<section style="background:#f8f9fa;padding:20px;border-radius:8px;margin:20px 0;">
  <h2 style="color:#34495e;font-size:1.2em;margin:20px 0 10px 0;">Key Responsibilities</h2>
  <ul style="padding-left:20px;margin:10px 0;">
    <li style="margin:8px 0;">Act as a first point of contact for users striving towards first call resolution but able to escalate when needed.</li>
    <li style="margin:8px 0;">Deliver advanced hands-on and remote support for critical end-user computing tasks, such as telephony (Cisco and dealer voice), mobile devices (iOS and Android), and video conferencing systems (Zoom).</li>
    <li style="margin:8px 0;">Engage in collaborative efforts with second and third level technology teams, both domestically and internationally, to resolve complex or urgent issues.</li>
    <li style="margin:8px 0;">Create and manage detailed logs of incidents and requests, identifying trends.</li>
    <li style="margin:8px 0;">Handle user requests and incidents through multiple channels including walk-ups, chats, email, MS Teams, and ticketing systems.</li>
    <li style="margin:8px 0;">Building and deploying PCs and laptops.</li>
  </ul>
</section>

Help Desk Specialist - Perm

Job Description

Position Overview

Key Responsibilities

Required Skills