Customer Service Lead NV, Job 609.25

Position Overview

Salary: $17.50 - $22.50 per hour
Schedule: Full-Time; shifts vary depending on location with openings as early as 5:00 am and closings as late as 6:30 pm.

The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team in ensuring a distinctive shopping experience for all guests while executing store operations during scheduled shifts. The role involves modeling outstanding customer service and selling skills, allocating staff and resources, organizing sales floor and stock areas, and building trusted partnerships with painting professionals. In the absence of the Store Manager and Assistant Store Manager, the CSL takes full responsibility for store operations, handles customer interactions both via phone and in-person, and processes transactions. Continuous learning through Dunn-Edwards Learning Network and various certification programs is encouraged to support career advancement.

Key Responsibilities

• Making a connection with customers, asking questions about their project, then giving options and advice to meet their needs
• Ensuring delivery of products meets both Dunn-Edwards’ and customer quality and service expectations
• Conducting oneself in a professional manner as a positive extension of the Dunn-Edwards brand
• Efficiently taking customer orders through various methods (email, phone, in-person) and processing transactions via point-of-sale
• Adhering to and assisting store management with compliance to company safety and regulatory standards
• Utilizing basic computer skills for functions including store opening and closing procedures
• Cleaning and maintaining all areas of the store and assigned equipment
• Assisting in maintaining proper merchandise inventory levels and stocking according to planogram
• Communicating clearly both in written and verbal forms
• Meeting core competencies in accountability, attention to detail, customer focus, decision making, and people development
• Performing all specifically assigned job duties including tinting paint when applicable
• Assuming shift supervisory responsibilities when opening or closing the store, including directing store associates
• Legally operating a company vehicle as required

Required Qualifications

• Education: Four years of High School with a diploma or GED equivalent is required
• Previous experience in a shift supervisory role
• Valid driver’s license is required
• Ability to communicate effectively both in written and verbal forms
• Must adhere to company safety, regulatory standards, and physical demands of the role

Preferred Qualifications

• Bilingual skills are a plus
• Additional certifications via Dunn-Edwards Learning Network and related job certification programs

Benefits & Perks

• Health insurance, dental insurance, and vision insurance
• Vacation and holiday pay, and paid sick time
• 401K program including company match (benefits vary for part-time employees)