Entry Level MSP Technician (Help Desk)

Position Overview

Entry-Level MSP Technician - Jumpstart Your IT Career with Our Supportive and Dynamic Team. Are you an aspiring IT professional with a passion for technology and a desire to learn and grow in the fast-paced world of Managed Services? We're seeking an Entry-Level MSP Technician to join our team and help us deliver outstanding IT solutions to our clients. If you're eager to build your skills, work with a diverse range of technologies, and make a real impact in a supportive environment, this position is for you!

Key Responsibilities

• Provide first-level technical support to clients, addressing their needs efficiently and professionally
• Assist with the monitoring, maintenance, and troubleshooting of clients' networks, systems, and devices
• Document all work performed in our ticketing system, maintaining clear and accurate records
• Collaborate with team members to resolve technical issues and escalate complex problems to higher-level technicians when needed
• Participate in ongoing training and development to continuously improve technical skills and stay current with industry trends
• Contribute to the implementation of IT best practices, ensuring clients receive consistent, high-quality service
• Support the deployment and configuration of hardware and software, following standard procedures and guidelines
• Actively engage with the team, sharing knowledge and fostering a positive, collaborative work environment
• Help clients understand and utilize technology to improve their operations and achieve their goals

Required Qualifications

• Associate's degree in Computer Science, Information Technology, or a related field, or equivalent work experience
• Relevant entry-level technical certifications, such as A+, Network+, or MTA, or a willingness to pursue these certifications
• Basic understanding of the Windows Server family, Microsoft 365, and current Microsoft Desktop Operating Systems
• Familiarity with networking fundamentals, including hands-on experience with routers, switches, and wireless infrastructure
• Strong problem-solving and troubleshooting skills, with a focus on providing excellent customer service
• Excellent communication and interpersonal skills, with the ability to explain technical concepts in simple terms
• A genuine passion for technology and a commitment to continuous learning and personal growth
• Highly organized with keen attention to detail and the ability to manage multiple tasks and priorities

Benefits & Perks

• Work-life balance with flexible work arrangements and remote work options
• Vibrant company culture and a fun, inclusive work environment – our values are at the core of everything we do
• Opportunities for professional growth, training, and development to help you reach your full potential
• Employee health is one of our top priorities!We offercomprehensive health benefits– medical, dental, and vision
• Generous time off, including 10 vacation days, 11 paid holidays, 5 paid personal/sick days, bereavement, jury duty, and military leave
• 401(k) with a competitive company match, helping you secure your financial future
• Business casual dress code and a modern, collaborative office space
• Regular team-building events, social activities, and opportunities to give back to the community