Design Expert, Sales - Burrow

Position Overview

At Havenly, we believe everyone deserves a home they love. Since 2014, we've grown into the country's leading interior design service. Through our brand Burrow, we're transforming how people shop for custom furniture by combining design expertise with a seamless sales process. We are seeking a sales-driven Design Expert in our Boston Studio to play a critical role in delivering a high-end, personalized customer experience while driving sales growth. If you're passionate about interior design, thrive in a fast-paced environment, and love exceeding sales goals, this opportunity is for you!

Key Responsibilities

• Achieve Sales Targets: Meet and exceed monthly sales quotas by delivering exceptional customer service and expert product knowledge.
• Client Consultations: Engage clients both in-store and virtually, consulting them on furniture selections and design choices tailored to their needs.
• Lead the Sales Process: Own the entire customer journey, ensuring a smooth, efficient, and personalized experience from initial inquiry to purchase execution.
• Drive Sales Growth: Identify and act on opportunities to enhance sales and improve the overall customer experience within the studio.
• Product Expertise: Master the details of our product offerings and design services, confidently guiding clients through their purchasing decisions.
• Spatial Planning & Design Mood Board Creation: Collaborate with clients to complete room design and ensure proper size and fit of furniture pieces. Experience with 2D and 3D design software is a plus.
• Follow-Up & Retention: Maintain proactive and timely communication with clients post-purchase to ensure satisfaction and encourage repeat business.
• Market Engagement: Act as a brand ambassador to cultivate a strong community presence in Boston and build local customer relationships.

Required Qualifications

• Sales Experience: Deep sales experience (preferably in furniture or interior design) with a passion for exceeding targets.
• Interior Design Experience: Familiarity with creating mood boards and floor plans; hands-on experience in the interior design or home furnishings industry.
• Customer-Centric: Proven ability to create memorable customer experiences that drive sales conversions.
• Team Player: Collaborative spirit with a track record of helping teams meet shared goals while excelling individually.
• Goal-Oriented: Demonstrated success in meeting or exceeding sales targets using a consultative approach.
• Organized & Efficient: Skilled in managing multiple clients and projects with attention to detail and efficiency.
• Tech-Savvy: Proficiency with digital tools such as Canva, interior design software, Google Suite, and CRM systems.
• Adaptable: Flexible and solutions-focused, thriving in a fast-paced, startup environment.
• Passionate About Design: Up-to-date with interior design trends and possessing a strong aesthetic sense.

Benefits & Perks

• Competitive Salary: $40k base + monthly bonus and commission opportunity.
• Benefits: PTO, health benefits (medical, dental, vision), 401K, company equity, and employee discounts on furniture and design services.
• Growth Opportunities: Join a fast-growing company that invests in your professional development and advancement.

Additional Details

• Full-time position based in our Boston Studio, including standard retail hours and weekend availability.
• Role requires physical tasks such as standing, bending, and maneuvering in the studio to assist clients and arrange product displays.
• Ability to lift up to 50 lbs and handle furniture items as needed.

At Havenly, we're committed to diversity and inclusion. We encourage all qualified candidates to apply, even if you don't meet every requirement. If you're driven, eager to learn, and passionate about sales and design, we want to hear from you.