Dynamic PC Support Techician

Position Overview

At Worldwide TechServices, a global leader in delivering technology services and solutions, the Dynamic PC Support role is integral to our operations. This position performs tasks related to the repair of various client products, including basic and moderately complex troubleshooting for desktops and laptops, desk side application support, and direct client interaction to address and resolve technical issues in a timely and accurate manner.

Key Responsibilities

• Provide customer support for designated equipment
• Answer client questions in a professional manner
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in company guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in policies
• Follow established policies, guidelines, and documents to ensure successful service delivery
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Adhere to all Safety policies and guidelines daily
• Additional requirements may exist if an offer of employment is extended
• Perform other duties as assigned to meet business needs

Required Qualifications

• Typically requires technical school certification or equivalent with 0-2 years of relevant experience
• Previous customer service experience is a plus
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware
• Valid Driver's License and reliable transportation with valid registration and adequate insurance
• Ability to communicate effectively regarding technical issues with clients
• Ability to drive to client locations and undertake occasional long distance or overnight assignments
• Ability to lift or move computer equipment up to 50 lbs
• Must own a basic repair tool kit