Information Technology Support Specialist

Help Desk Support

in a team of two supporting around 120 users. This is fully onsite position. Looking for someone willing to learn and progress over time. Would you be interested in learning more?

We are seeking a skilled IT Support Specialist to join our team in Troy, Michigan. The ideal candidate will be responsible for providing technical assistance and support to end-users, diagnosing hardware and software issues, and ensuring the smooth operation of IT systems.

Key Responsibilities

• Provide technical support to end-users via phone, email, and in-person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Monitor and maintain IT infrastructure, including servers, networks, and peripherals.
• Manage user accounts and access permissions.
• Document support activities and resolutions in a ticketing system.
• Assist with IT projects and system upgrades.
• Ensure compliance with company IT policies and procedures.

Required Skills

• Proficiency in Windows and Mac operating systems.
• Experience with Active Directory and Office 365.
• Knowledge of network protocols and troubleshooting (TCP/IP, DNS, DHCP).
• Familiarity with IT security practices and antivirus solutions.
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Relevant IT certifications (CompTIA A+, Network+, Microsoft Certified Professional) are a plus.

Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field.
• 0-2+ years of experience in IT support or a similar role.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Professional development opportunities