Manager, Sales and Customer Service

Position Overview

Macy’s is a storied brand with more than 160 years of tradition and innovation. As the Manager, Sales & Customer Service, you will ensure that the very best of Macy’s is always on display by seeing the store through the customers' eyes and leading initiatives to build loyalty and a welcoming sales floor. In our fun and inclusive environment, you’ll connect with people and share your passion through training and coaching.

Key Responsibilities

• Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences.
• Exceed sales goals by leading Macy’s initiatives through coaching and recognition, optimizing productivity and efficiency.
• Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
• Manage selling support including the stockroom, signing, equipment, and merchandising and support other operational areas such as OMNI, Style, and Asset Protection.
• Recruit, interview, hire, train, coach, and develop team members while conducting ongoing talent analysis and establishing career progression plans.
• Work a flexible schedule including days, evenings, holidays, and weekends while fostering an environment of acceptance and respect.

Required Qualifications

• 3-5 years of management experience in retail.
• Candidates with a Bachelor’s degree or equivalent work experience or a High School diploma or equivalent are encouraged to apply.
• Proven ability to deliver exceptional customer service, exceed sales goals, and manage operational support effectively.
• Strong technical proficiency with Microsoft suite, computers, and handheld devices.
• Ability to perform physical tasks including heavy lifting, standing for long periods, and other related duties.

Preferred Qualifications

• Experience in talent development, conflict resolution, and cross-functional operational support (OMNI, Style, Asset Protection).
• Proven leadership and team-building skills demonstrated through training and coaching initiatives.
• Ability to adapt to a flexible schedule and meet physical demands of the role.

Benefits & Perks

Join our team and enjoy competitive pay and benefits including comprehensive health and wellness coverage, a 401(k) match, paid time off, and eight paid holidays. Enhance your career with continuous learning, leadership development, and a range of additional perks.

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement