Customer Support Specialist

Position Overview

At Suddath, you can be part of something special and inclusive. With a 100+ year reputation for excellence, our innovative and growing company is dedicated to promoting a culture that thrives on inclusion and diversity. As a Customer Support Specialist, you will be responsible for delivering exceptional service through inbound/outbound calls, emails, and chat interactions. You will thrive in a high-volume, fast-paced, metric-driven environment and play a key role in ensuring an outstanding customer experience.

Key Responsibilities

• Handle a high volume of inbound and outbound customer interactions (phone, email, chat).
• Resolve customer inquiries with professionalism, empathy, and efficiency to maximize first-contact resolution.
• Maintain accurate records of customer interactions and transactions using CRM systems.
• Meet or exceed performance metrics including call quality, response time, handle time, and customer satisfaction.
• Collaborate with team members and leadership to identify process improvements.
• Coordinate offsite services with local agencies as needed and stay current on policies and procedures.

Required Qualifications

• Minimum of 2 years’ experience in a high-volume contact center in a metric-driven environment.
• Strong verbal and written communication skills coupled with exceptional problem-solving abilities.
• Proficiency in using contact center software, CRM systems, and Microsoft Office Suite.
• High School diploma required; 2+ years’ experience in relocation or a closely related customer service industry, or equivalent combination of education and experience.
• Military and/or transportation industries experience is a plus.

Benefits & Perks

• Competitive wage paired with a comprehensive benefits package, including a 401(k) plan with company matching.
• Weekly pay for hourly employees and biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays.
• Tuition reimbursement plan encouraging continued education and professional development.
• For additional details, visit the Suddath careers page for complete information on our benefit offerings.