Customer Service Team Leader

Job Responsibilities

Develop a culture of focus to the Customer, ‘be the voice of the customer’.

Effective & productive management of medium size teams. Recruit, train and develop customer service advisors to maintain staff levels and to suit the needs of business. Perform regular appraisals for staff. Support sales team with supply chain approach to Customers. Drives service level performance improvement. Drives & control business rules implementation in an overall supply chain interest. Responsible for reporting on performance of all team members and recommendation of useful system & processes developments and working with the management team to improve this. Support control of department budget against target. Ensure compliance with internal procedures and policies.

Equal Opportunity Employer

Newell Brands is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.