Scheduling Coordinator

Position Overview

We are in the business of home ownership and are looking for a Scheduling Coordinator who will find a career home with us. This non-exempt role is for someone who loves working with details in a fast-paced and team-centered environment. You will be responsible for collaborating with multiple parties to facilitate the scheduling of closings in a timely manner. Mortgage Connect is a national mortgage service provider that values continuous improvement, innovation, and our cultural values: Connect, Collaborate, Communicate, Care, and Celebrate. This role features a flexible hybrid work environment (1-2 days/month on-site with the remainder remote, subject to company policy).

Key Responsibilities

• Coordinate scheduling assignments between signing agents, borrowers, and clients.
• Handle incoming calls from signing agents, borrowers, and clients regarding scheduling.
• Follow client-specific scripting call dialogue.
• Meet company production, fee, and turn time standards as set by the department Manager.
• Monitor incoming scheduling emails and complete requests for reschedules and cancellations.
• Establish and maintain relationships with signing vendors and clients, addressing vendor payment questions/issues as necessary.
• Communicate openly and respectfully with clients, team members, and leaders.
• Coordinate with closing teams regarding unscheduled closings and title not cleared files for approval.
• Maintain open communication with closing team members and post-closing auditors.
• Track and report daily work to the team leader.
• Answer incoming phone calls that roll to the Vendor Hotline queue.
• Cross train in answering the company phones, CPL, Patriot Act, bankruptcy searches, Vendor Management, and Signing Only for coverage during peak times.
• Perform all other duties as assigned.

Required Qualifications

• High school diploma or equivalent.
• Minimum 1-year customer service experience.
• Excellent organizational skills with strong multi-tasking abilities in a fast-paced environment.
• Superior written and verbal communication skills.
• Proficiency with MS Office and standard office equipment.

Benefits & Perks

• Competitive payratesbased on skills and experience.
• Extensivebenefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, and voluntary insurance (LTD, auto, home, life, legal, pet, identity theft), plus employee discounts.
• Rest and relaxation with paid holidays and generous PTO based on tenure.
• Community and Philanthropy support through paid volunteer time.
• Paid Maternity and Parental Leave.
• Future benefits include a 401K plan and robust continuous learning opportunities.
• Work Perks Program offering discounts to help save money in your daily life.
• Flexible hybrid work environment: Enjoy a mix of on-site (1-2 days/month) and remote work.