Marketing & Commerce Managed Service Design Manager

Position Overview

At Accenture Song, we accelerate growth and value for our clients by harnessing the unlimited potential of imagination, technology, and intelligence. Our capabilities span from ideation to execution in growth, product and experience design, technology and experience platforms, and creative, media, and marketing strategy. If you relish delivering business outcomes, engaging with great brands, and transforming marketing and digital organizations, we want to meet you! In this role, you will work directly with clients to bring innovative ideas to life, building strong customer relationships and developing omni-channel digital marketing and ecommerce solutions. You will strategize, design, develop, and implement operating models that empower clients to change the way they deliver value through marketing.

Key Responsibilities

• Develop new operating models and organizational structures encompassing people, process, technology and governance to unlock client value.
• Lead teams in delivering updated operating models, marketing processes, and change, training, and communication plans to implement transformational changes.
• Gather and analyze client information to identify opportunities for improving integrated marketing performance, orchestrating roadmaps and operations.
• Identify areas of inefficiency within marketing organizations and lead teams to create detailed plans that include people, process, and technology improvements.
• Leverage marketing strategy expertise and experience with digital platforms (such as Adobe and Salesforce) to enable new ways of working, and support business pitches, RFP responses and thought leadership initiatives.

Required Qualifications

• Minimum 6 years of experience in marketing/marketing operations with integrated CRM, direct-response, and data-driven marketing for B2C, B2B, or B2B2C organizations.
• At least 3 years in a leadership role defining strategies and plans to improve and grow business outcomes.
• Minimum 2 years of consulting experience as a marketing strategist or in designing process and organizational solutions.
• A minimum of 5 years of experience in a digital business or agency environment, including professional services in digital marketing for Fortune 500 clients.

Preferred Qualifications

• Bachelor's degree or equivalent (minimum 12 years of work experience).
• Strong management consulting skills, including strategic thinking and the ability to architect and communicate clear, strategic ideas.
• In-depth knowledge of integrated marketing operations across web, mobile, social, email, and direct marketing channels.
• Experience leading facilitation sessions with both teams and senior leaders, and in managing organizational change.
• Proven track record of designing, developing, and implementing agile marketing processes that drive quality results.
• Ability to build long-term trusted relationships and deliver outputs within agreed timelines.
• Strong organizational skills, a self-starter mentality, and willingness to learn and innovate.
• Understanding of CRM strategic concepts and services.

Benefits & Perks

• Compensation – California: $94,400 to $293,800
• Compensation – Cleveland: $87,400 to $235,000
• Compensation – Colorado: $94,400 to $253,800
• Compensation – District of Columbia: $100,500 to $270,300
• Compensation – Illinois: $87,400 to $253,800
• Compensation – Maryland: $94,400 to $253,800
• Compensation – Massachusetts: $94,400 to $270,300
• Compensation – Minnesota: $94,400 to $253,800
• Compensation – New York/New Jersey: $87,400 to $293,800
• Compensation – Washington: $100,500 to $270,300
• Applications are accepted on an ongoing basis.
• Requesting accommodations is supported throughout the recruiting process.