Inside Sales Manager - Snapshot

Position Overview

Candidates must be within a reasonable commuting distance from the Phoenix Sales Center. This management role is responsible for overseeing one or more Market Areas' Inside Sales Representatives. The successful candidate will lead the sale of WM services over the telephone and drive additional revenue through effective sales and marketing programs, providing guidance and coaching to the team.

Key Responsibilities

• Maintain and reinforce the corporate sales strategy with the Inside Sales Team.
• Establish and maintain a high level of customer satisfaction in all sales transactions and collaborate with the Market Area Sales Manager to resolve unique customer issues.
• Supervise the activities of the Inside Sales Department, ensuring team members meet or exceed call activity goals for new sales, lead generation, and contact productivity.
• Forecast and recruit qualified candidates for available or upgraded Inside Sales positions.
• Develop and execute ongoing training programs including formal training and informal coaching sessions for Inside Sales Representatives.
• Participate in training and coaching of the Inside Sales staff.
• Assist with the communication and maintenance of the Market Area’s pricing and service strategies.
• Set up and maintain accurate customer records including prospect data, contracts, orders, and service documentation.
• Work with the Market Area Sales Manager to develop strategies to up sell and cross sell via outbound calls.
• Supervisory: Direct supervision of 30 full-time employees.

Required Qualifications

• Must live and work in the US.
• Education: Bachelor's degree (accredited) or, in lieu of a degree, a High School Diploma/GED with four (4) years of relevant experience.
• Experience: Three (3) years of business-to-business sales management plus three (3) years in direct business-to-business sales, or a minimum of two (2) years of inside sales management experience.
• Proven success in a Level 4-6 sales position; this is a management position with advancement based on performance, market conditions, and district requirements.

Benefits & Perks

• Compensation: Base pay range of $84,000 - $92,000 plus commission eligibility.
• Benefits: Competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short Term Disability.
• Stock Purchase Plan and company match on 401K.
• Paid Vacation, Holidays, and Personal Days.