Call Center Representative - Remote Opportunity

Position Overview

Legacy Restoration is the leader in residential home exterior renovation, offering a complete line of roofing, siding, windows, gutters, and installation services. Our purpose is built on core values to improve the quality of life for our employees and customers through the pursuit of excellence. We are active members of the communities we serve, giving back and participating in volunteer activities. This is a remote, work-at-home position.

Key Responsibilities

• Uses professional communication etiquette and listening skills to answer a variety of inbound sales calls, compassionately guiding customers and scheduling appointments.
• Communicates effectively in both scripted and unscripted environments, building rapport through authentic conversations focused on each customer's needs.
• Provides solutions to resolve customer complaints and concerns, applying persuasion techniques while presenting accurate product and service information.
• Maintains professional composure when actively asking customers for the sale.
• Enters and edits data in the system in real time during calls.
• Responds to incoming email correspondence in an articulate manner to enhance the overall customer experience.

Required Qualifications

• 2–4 years of call center experience in sales, customer service, collections, or telemarketing.
• An upbeat personality driven for success.
• High level of integrity and commitment to doing the right thing every time.
• Ability to establish rapport and credibility with customers and peers, using a pleasant voice while maintaining composure.
• Capacity to persuade and educate customers on the benefits of Legacy products while closing sales and scheduling appointments.
• Familiarity with computer and telephone systems, including Microsoft applications and CRM software.
• Ability to read and utilize optional scripting in a conversational manner.
• Receptiveness to constant coaching and feedback.
• Results- and goal-oriented mindset with the capacity to work in a fast-paced environment.

Technical Requirements You Must Have

• High-Speed Internet (minimum 100 Mbps download).
• Windows Operating System.
• i5 computer processor (i7 preferred) with 8GB of RAM (12GB preferred).
• Printer/Scanner.
• Computer or laptop with a camera and speakers.
• USB headset.
• Second monitor.

Compensation & Hours

• Hourly wage: $15/hour, plus commission and bonuses
• Work schedule: Monday through Friday, 9:30 am through 6:00 pm CST
• Pay range: $15–$18 per hour

Benefits & Perks

• Career advancement, growth, and leadership development opportunities.
• A 5 Star customer experience with quality workmanship and an outstanding work environment.
• Participation in community volunteer activities and team building events that focus on personal development.