OPERATIONS ADMIN

Position Overview

The Operations Administration role supports the daily field operation by managing day-to-day administrative functions. Responsibilities include interacting with field employees and customers, reviewing employee time, requesting field supplies, maintaining timekeeping, and scheduling maintenance issues.

Key Responsibilities

• Budgets & Timekeeping
  • Review timecards daily for overtime and meal breaks
  • Review overbudget report to ensure all projects stay on budget
  • Generate a 7-day overtime report
  • Update timekeeping system with time adjustments
  • Monitor daily no-show project alerts
• Administration Functions
  • Communicate with field personnel and customers via phone, email, and text
  • Maintain accurate and up-to-date files, records, and documents
  • Update timekeeping system for Job/Validation/Restrictions, New Account/New Account Checklist, Budgets, and No Show Alerts
  • Track and log customer facility keys
  • Request products and supplies
  • Coordinate holiday schedules with customers and notify field staff of changes
  • Assist with payday activities
  • Perform other duties as required
• Scheduling
  • Assist with coordinating coverage
  • Coordinate coverage for call outs and approved absence requests
  • Coordinate coverage for special project work
  • Coordinate new account startups
  • Assist with work orders by reviewing completions, following up on issues, and creating work orders
  • Track and schedule customer inspections
  • Follow up with complaints and notify the team of any issues
  • Track and schedule detail cleanings
  • Update supervisor and open account lists
  • Assist with on-call duties during after-hours and weekends as needed

Required Qualifications

• Bilingual in English and Spanish
• Excellent verbal and written communication skills
• Strong interpersonal skills with effective negotiation tactics
• Proactive and independent, with the ability to take initiative
• Excellent time management skills with a proven ability to meet deadlines
• Strong sense of urgency, problem-solving capabilities, and keen attention to detail
• Ability to develop a positive rapport with colleagues and treat all with dignity and respect
• Proficiency with Microsoft Office programs
• High School Diploma
• Minimum of 2 years of experience in a logistics role
• Ability to sit for prolonged periods while working on a computer
• Ability to lift up to 15 pounds at times

Benefits & Perks

• Schedule: MONDAY THRU FRIDAY (On-call periodically), WEEKENDS VARY
• Hours: 8 AM TO 5:30 PM (VARIES)
• Compensation: DOE: $21-$24 hourly rate