Hotel Front Desk Agent

Position Overview

Job Title: Hotel Front Desk Agent
Division: Hotel Front Desk
Reports To: Hotel Front Desk Manager/Manager on duty
FLSA Status: Non-Exempt
Work Location: Serene Vegas Boutique Hotel located on Harmon Ave 89169

Summary: Responsible for checking hotel guests in and checking guests out, collecting payment from 3rd party companies and guests, answering questions about the hotel via phone, email or face-to-face, and handling cash properly.

Key Responsibilities

• Answers questions about the hotel via phone call, email, or face-to-face.
• Collects, balances, and closes out all 3rd party reservations (e.g., Expedia, Agoda, Booking, Groupon).
• Properly takes notes on issues occurring during the shift such as guest feedback or complaints.
• Demonstrates basic to intermediate computer skills.
• Demonstrates basic to intermediate customer service skills, working well independently or as part of a team with guests from diverse backgrounds.
• Effectively multitasks job duties during the shift.
• Works well under pressure in a fast-paced environment.
• Communicates clearly with guests regarding reservations, payments, and hotel policies.
• Assists guests with luggage and coordinates taxi services as needed.