Service Desk Analyst / Field Engineer

About Us:

- We are an IT Professional Services firm with clients in hospitality, restaurants, nightlife, and real estate. Because of recent growth, we are in need of an experienced Service Desk Associate.

Title:

- Service Desk Associate / Field Engineer

Department:

- Engineering

Reports to:

- Service Desk Manager

Description:

- Looking for energetic, self-motivated individuals who are interested in being consistently challenged. This is the perfect position for engineers looking for exposure to new and exciting technologies. Travel required to client sites in the Los Angeles area.

Overall responsibilities:

• Desktop support and deployment -- Windows 11, Apple
• Windows Server maintenance -- Windows Server, Active Directory
• Wireless network support and deployment -- Meraki, Cisco, Aruba
• Email account maintenance -- Microsoft Online Services, Google Workspace
• Endpoint Detection and Response -- SentinelOne
• Backup -- Cove MSP Backup, Veeam
• Mobile device support -- Apple, Android
• Remote PC support
• Low voltage cabling and repair
• Documenting SOPs
• Office Applications -- Word, Excel, Powerpoint

Key areas of responsibilities:

- Onsite support at client sites. 75% travel to local businesses required.

• End user support of computers and mobile devices
• Coordinating vendors for support, onsite maintenance, and installations.
• Perform preventative maintenance on servers and workstations which includes antivirus, windows updates, memory, and storage checks.
• Remote support of desktop and application-related issues.
• Manage vendor accounts e,g. Verizon, AT&T, and Hardware vendors.
• Assist team in projects that include network installs, wireless implementations, and new builds.

Qualifications:

• EXCELLENT communication and follow up skills
• BRILLIANT troubleshooting skills
• 3+ years in the Information Technology field.
• Preferably experience in the hospitality industry.
• Field support and remote support experience required.
• Handles themselves professionally as this will be a customer-facing role.

Terms of employment:

• Full and part-time positions available
• Looking to start ASAP

Company Description

We are a Managed Services Provider with a focus in hospitality, retail, and entertainment with clients nationwide.