Seasonal, Operations Technical Specialist

Position Overview

At H&R Block, we care about helping people and inspiring confidence in our clients and communities. As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block’s tax office network. You’ll work hand in hand with field leadership to execute operational and technical tasks – from technology setup and supply delivery to routine maintenance and supporting office openings, closures, and relocations – ensuring every office meets brand standards for a successful tax season.

Key Responsibilities

• Perform basic building maintenance such as replacing light bulbs, ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work, and repairing minor damages.
• Deliver supplies and materials to and from tax office locations in a timely and organized manner.
• Support the annual setup and closing of seasonal tax offices by following the planogram, installing window clings, electrical lightboxes, and open signs, performing custodial work, and ensuring overall brand standards are met.
• Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst.
• Maintain an inventory of district resources, track and control hot spare computer equipment, and document hardware problems and resolutions within the ticketing system.
• Keep up-to-date technical knowledge of supported products and systems and participate in all required training relevant to the position.

Required Qualifications

• High school diploma or equivalent.
• Knowledge of Outlook and Microsoft Suite applications, including virtual tools.
• Basic IT knowledge with the ability to set up, maintain, and troubleshoot computer hardware.
• Reliable transportation for travel between office locations as required.
• Ability to work independently and lift up to 55 pounds.
• Strong decision-making, analytical, and problem-solving skills.
• Excellent organization, prioritization, project coordination, and effective time management skills.
• Clear oral, written, and interpersonal communication skills with the ability to interact at all levels.
• Ability to follow direction effectively.

Benefits & Perks

• Competitive Compensation: Earn a pay range of $16.06 - $24.09 based on experience, education, skill, performance, and location, with potential for additional incentive-based earnings.
• Comprehensive Benefits: Qualifying associates can enroll in medical and prescription drug coverage, participate in the H&R Block Retirement Savings Plan (401(k) Plan), and benefit from an Employee Assistance Program, virtual fitness center programs, and an associate discount program.
• Automatically enrolled in Business Travel Accident Insurance and receive an Associate Tax Prep benefit.