Patient Access Specialist - Northwestern Memorial HealthCare - Chicago (Chicago)

Skills for Chicago

Is a Chicago-based nonprofit that removes barriers to employment by eliminating biases that disqualify candidates unnecessarily. Working with local and global companies, Skills brings opportunities to neighborhoods and municipalities throughout the Chicagoland area. To be eligible for Skills for Chicago services, candidates must reside in Illinois, Indiana or Wisconsin, be authorized to work in the United States, and be either unemployed or underemployed.

Northwestern Memorial HealthCare

Life at Northwestern Medicine means being a part of their relentless quest to deliver world-class health care, facilitate groundbreaking research, and build healthier communities across Chicagoland and beyond. It means no matter where you work within the organization, youre an integral part of the mission. Northwestern Medicine is committed to cultivating a workforce as diverse as the patients served. And they are committed to a better employee experience, with a culture, benefits, and programs that support your well-being, your personal and professional development, and your goals. Because what makes you better, makes their patients better.

Job Highlights

• Deliver exceptional customer service by resolving patient concerns, scheduling appointments, verifying insurance, and ensuring accurate data entry in compliance with HIPAA
• Communicate effectively across departments to coordinate patient care, collect necessary referrals and authorizations, and contribute to a positive, team-oriented environment
• Utilize multiple systems including Epic and online verification tools to confirm orders, check eligibility, and document detailed handoffs for seamless patient processing
• Identify and escalate complex or extraordinary issues to leadership, participate in quality assurance reviews, and apply service recovery techniques to resolve breakdowns
• Support continuous improvement by suggesting process enhancements, mentoring new staff, adapting to changing healthcare policies, and meeting quality and efficiency standards

Candidate Profile

• 2-3 years of call center or healthcare administration experience is required
• Must be able to type 40 WPM required
• Experience with Epic software is preferred
• Relevant soft skills include communication, organization, and discretion

Additional Information

Northwestern Memorial Healthcare offers comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment

Location

Chicago

Benefits

Dental; Life Insurance; Long Term Disability; Maternity Leave; Medical; Paid Training/Personal Development; Parent Leave; Personal; Retirement/401K; Short Term Disability; Sick; Tuition Reimbursement; Vacation; Vision