Supervisor, Field Service

Position Overview

How many companies can say they’ve been in business for over 179 years? At ZEISS, as pioneers of science, we drive innovation with cutting‐edge technology and continuous advancements to create sustainable solutions for global change. With diverse portfolios across Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology, we are a global company with over 42,000 employees – including more than 4,000 in the US and Canada.

The Field Service Supervisor (FSS) role is based in the Mid West area, offering flexibility for residents throughout the region. In this role, you will supervise Field Service Engineers (FSEs), manage work assignments, monitor expenses, and ensure high customer satisfaction while driving profitability and efficiency within your territory.

Compensation: The annual pay range for this position is $79,800 - $119,600 and is eligible for a Performance Bonus. The final offer may depend on location, role scope, qualifications, education, and experience.

Key Responsibilities

• Manage your assigned territory as an individual profit center with revenue averaging $5M or more.
• Review and balance Field Service Engineers’ work assignments and productivity, ensuring training and customer requirements are met.
• Direct, counsel, and develop FSEs to improve job performance, operational efficiency, and customer satisfaction.
• Promote regional growth by identifying and targeting potential new business and up-selling opportunities.
• Travel with FSEs to coach, audit, and perform physical trunk inventories while managing daily expenses and expense reports.
• Collaborate with CRM Admin, Service Coordinators, HR, and Sales Representatives to ensure seamless service support and staffing.
• Represent Carl Zeiss Meditec at tradeshows, conferences, and regional meetings, acting as a liaison with the sales and customer care teams.
• Ensure direct reports maintain company-issued test equipment and adhere to professional business protocols.

Required Qualifications

• Minimum of five (5) years’ experience in field service of Electronics, Fine Mechanics, Electro-mechanical systems, Data Networks, Optics, or Medical Field Service.
• Strong business acumen with broad technical knowledge of instrumentation and industry-specific products.
• Proven ability to supervise and manage a team of Field Service Engineers.
• Thorough understanding of ophthalmic anatomy and diseases of the eye.

Preferred Qualifications

• BS degree or equivalent experience.
• At least two (2) years of experience in the eye care industry.
• CCOA certification and prior supervisory or managerial experience.

Benefits & Perks

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• And many more…