Guest Services Associate - Full-time

Position Overview

Join Go Rentals as a Guest Service Associate in OAK – Oakland, CA. This full-time role, requiring a minimum of a high school diploma, is perfect for candidates who live for luxury and are passionate about first-class service. With a salary range of $19.00 – $20.00 Hourly in the Sales category, you will be part of a company renowned for its high-touch vehicle rental service and commitment to personal and professional growth.

Founded in 1995, Go Rentals has grown into a leading car rental service provider known for its expertise in aviation, travel, and hospitality. Our culture celebrates curiosity, learning, and career development.

Key Responsibilities

• Exemplify exceptional, first-class guest service with a hospitality mindset.
• Maintain professionalism with high-profile guests and diverse clientele.
• Engage in continuous learning, creativity, and collaboration with a fun, dynamic team.
• Promote the brand’s luxury and travel experience while ensuring guest satisfaction.
• Represent Go Rentals with energy and dedication to limitless growth and earning opportunities.

Required Qualifications

• Valid Unrestricted Driver’s License and a safe driving record.
• One to two years of driving experience and insurable status.
• Must be 21 years of age or older (Not applicable in Montana or Hawaii).
• Minimum of a high school diploma or GED equivalent.
• Willing and able to work in various weather conditions including extreme heat, cold, rain, and snow.
• Ability to operate different types of automotive vehicles on various routes.
• Willingness to meet required security and safety protocols at airport grounds, resort hotels, and aviation properties.
• Proficiency in using navigation tools and state-of-the-art computerized devices (computer, tablet, mobile phone, etc.).
• Excellent verbal and written English communication skills (bilingual is a plus).
• Physical ability to sit, walk, and stand for 8-10 hours and perform tasks like reaching, bending, stretching, and kneeling.
• Capability to quickly enter and exit various vehicle types, including exotic, luxury, and large SUVs.
• Willingness to work a rotating schedule, including weekends, evenings, and holidays.

Note: All requirements are subject to reasonable accommodations under the Americans with Disabilities Act (ADA) and other applicable laws.

Preferred Qualifications

• Experience in Aviation, Auto Rental, Guest Services, or Hospitality.
• Willingness to travel for extended periods.
• Smartphone, tablet, and technology savvy.
• College degree.

Benefits & Perks

• Medical: Comprehensive coverage provided.
• Dental, Low and Vision: Paid 100% by the employer.
• $25,000.00 Employee Life/AD&D Insurance: Basic coverage for individual employees.
• Short- & Long-Term Disability Insurance (if applicable in your state).
• Employee Assistance Program and additional support services.
• Estate Planning Assistance (Will Prep, Living Trust, Healthcare Directives, Power of Attorney).
• Identity Theft and Travel Assistance Services.
• Pharmacy Discount Programs through CVS & Good RX.
• Health Support Programs for Maternity, Gym & Health Coaching, and Natural Products & Services.
• 401(k) Retirement Program
• 2 Weeks accrued Vacation with a cash out program after the 1st year.
• Generous Sick and Safe accrued time off program.
• Paid Holidays and a Paid Birthday off.
• Cell Phone Pay of $40.00 a month for hourly employees.
• $1,000.00 Referral Bonus Program for hourly employees.
• Employee Discounts for Auto Rentals (Friends & Family) and an Employee Wholesale Auto Purchase Program.
• Perks@Work Program Membership – access to thousands of discounts on Food, Grocery, Fuel, Apparel, Travel, Electronics, and Entertainment.
• Commission Program and access to an extensive library of online professional career training.

Go Rentals is an equal-opportunity employer committed to promoting a diverse and inclusive workplace free from discrimination.