Bilingual Customer Service Representative

POSITION PURPOSE:

Answer in-bound customer calls regarding the application process, billing issues, product problems, service questions and general client concerns. Additionally, must place out-bound calls via telephone, maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller, while adhering to FDCPA & FCRA Federal, State and Client guidelines.

ESSENTIAL JOB FUNCTIONS:

• Have full range of motion in wrists, fingers, and thumbs
• Be able to sit at a desk for extended periods of time
• Have normal or corrected vision to read computer screens and printouts
• Possess normal or corrected hearing to be able to hear customers and co-workers in person and via telephone
• Perform basic math functions including addition, subtraction, multiplication and fractions
• Strong oral and interpersonal communication skills
• Meet client guidelines and have clear understanding of client policies
• Must adhere to compliance expectations pursuant to FDCPA and other Federal, State, and local laws.

SPECIFIC DUTIES:

• Answer all questions and guide borrowers through the application process
• Update consumers account information during and after each call.
• Identify payment options; setup payment arrangements as appropriate.
• Must have good customer service skills and ability to work in a team environment.
• Required to maintain their daily and monthly service level expectations
• Initiate effective outbound calls and receive inbound calls.
• Produce and arrange payment solutions for customers.
• Provide account updates to management as appropriate.
• Ensure client/company quality standards are met
• Work assigned group of accounts
• Assure the best interests of the company are maintained.
• Provide management with information on any suspected work or personnel problems.
• Continued training in UDAAP and compliance policies.
• Other duties as required and fulfilling other duties as assigned.

SUCCESS FACTORS / PERFORMANCE EXPECTATIONS:

• Maintain professional, courteous treatment of clients, coworkers, and consumers
• Demonstrated ability to interact professionally with management, subordinates, and clients to promote a positive company image
• Meet FMA’s Standards for attendance and promptness.
• Demonstrate problem solving ability
• Excellent computer skills
• Working knowledge of billing practices and techniques
• Excellent verbal and written communications skills
• Ability to handle problems
• A strong sense of teamwork and cooperation with management and coworkers

QUALIFICATIONS:

• High school Diploma or equivalent.
• Must be bilingual
• Previous customer service billing experience a plus
• Basic Microsoft office applications
• Must be able to pass background check and drug screen as permitted by law

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Experience:

Customer Service: 1 year (Preferred)

Language:

Spanish: Required
English: Required

Ability to Relocate:

Houston, TX 77066: Relocate before starting work (Required)

Work Location:

In person