Customer Care Utilities Dept

Position Overview

Manpower at the City of Tulsa | Utilities Services Department is seeking a Customer Care Representative.
Location: Tulsa, OK
Schedule: Monday-Friday, 8:00 AM - 5:00 PM
Salary: $18.87

Manpower is hiring Customer Care Representatives for the City of Tulsa Utilities Call Center. This role will support residents with water, sewer, trash, and solid waste services questions. This is a phone-based, call center role focused on delivering excellent service, resolving billing inquiries, and helping residents manage their accounts.

Key Responsibilities

• Answer incoming calls regarding utility billing, payments, and service requests
• Provide clear and accurate information about water, sewer, trash, and solid waste services
• Assist customers with payment arrangements, account updates, and service changes
• Process service requests and resolve concerns in a timely, professional manner
• Use multiple systems to manage customer accounts and document all interactions
• Stay up to date with department policies and procedures to ensure accurate information is shared

Required Qualifications

• High school diploma or GED required
• 1+ year of recent customer service/call center experience
• Strong verbal communication and active listening skills
• Accurate data entry and ability to navigate multiple systems/screens
• Professional phone etiquette and ability to handle high call volumes
• Bilingual (Spanish/English) a plus, but not required