Help Desk IT Support Technician or Engineer

Job Details

Job Title: Help Desk IT Support Technician or Engineer

Client: Japanese IT Company

Working Location: New York, NY 10022

Working style: Onsite

Employment Type: Full-Time, Non-Exempt - Long Term Contract

Salary: $27-35 per hour

Benefit: 401K Match

Language: Japanese not required, but beneficial

Key Responsibilities

• Provides technical support for end-user customers and maintains communication via phone, email, or in-person, by analyzing and troubleshooting problems, as well as performing hardware and software installation and testing.
• Maintains user manuals and internal documents to document processes, solutions, and environment for continuous improvement in operations.
• Perform Server Administration support, such as monitoring.
• Monitor network environment, including desktop and network maintenance, software installation, and troubleshooting.
• Performs server administration, user account management, basic administration and troubleshooting activities.
• Prioritizes incoming requests or issues, escalating to designated support teams as necessary.
• Provides periodic IT training to users and participate in regional and global IT projects.

The right candidate will possess:

• Ability to work effectively based on management direction as well as to work as a strong team contributor.
• Ability to communicate effectively with customers, internal technology teams and users with various skill levels.
• Strong organization skills and be capable to deliver high quality of work.
• Ability to learn quickly and efficiently as a team player, with minimum supervision.
• Ability to multitask based on priority; Customer focused and detail oriented.

Skills & Qualifications

• Bachelor's degree in Computer Science or related field; or equivalent work experience in the IT field.
• At least 3 years of experience in end user support with Windows based LAN/WAN/Remote Access Support experience.
• Extensive knowledge of various business software: Windows OS, Office365, Adobe Acrobat, WebEx.
• Experience with managing and troubleshooting iOS-based devices, Conference System, MS Surface and HP laptops.
• ITFL Foundation, A+, Network+, Microsoft Product related certifications or other IT vendor certifications preferred but not required.
• Proficient English communication skills are a must.
• Japanese or Spanish language skills at Business level are preferred, but not required.

Salary

USD 56160 - 72800 per year

Experience

3 years required