Field Service Engineer - Remote - Southern East Coast

Position Overview

As the Field Service Engineer, you will have the opportunity to join a driven and growing team. Self-starters, proactive, and energetic candidates looking to contribute ideas, innovative thinking, and tireless actions should apply. We offer an outstanding work-life balance yet an intense, challenging, and fast-paced working environment. Your work will have a real-world impact and support you in achieving your career goals. The ideal candidate must be located on the Southern East Coast near a major airport.

Key Responsibilities

• Provide exceptional customer care and build positive relationships with customers.
• Provide technical support to customers in the event of an issue.
• Tie the workflow to the schedule to minimize unnecessary travel. Travel to customers by ground, train, and air transportation as needed.
• Provide training to customers on the essential use and operation of Bio Analytics instruments.
• Perform field service, calibration, and installation of complex mechanical systems, and perform preventative maintenance and field sterilizations.
• Assist with resolving IT issues related to Bio Analytics system installations by following company procedures and performing software updates/upgrades.
• Assist in drafting documentation of processes and procedures as required.
• Keep accurate records via written and paper forms, and maintain a precise count of parts assigned to the engineer.
• Produce timely, accurate, and detailed service reports and prepare customer-facing estimates of repairs.
• Pass along identified leads to the sales manager.
• Travel to Ann Arbor, MI, Fremont, CA, and additional facilities and sites for training and conferences as needed.
• Perform all other duties as assigned by management.
• Expect up to 90% overnight travel to support Field Service activities in the greater eastern region of NA, with support in additional areas as needed.
• Lift items weighing up to 35 Kg.

Required Qualifications

• Associate's degree in engineering or military training certifications and/or 5+ years of proven field service experience.
• 3+ years of field service experience in the Bio-Pharmaceutical industry.
• Ability to troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills.
• Possession of a valid Driver's License.
• Proficient with MS Office software, including Outlook, Word, and Excel.

Preferred Qualifications

• Willingness to work flexible shifts and adapt to changing work schedules.
• Completion of a bachelor's degree in mechanical engineering, biomechanical engineering, biomedical engineering, or a related field.
• Familiarity with mobile tools and applications.
• Excellent driving record.
• Alignment with our core values: Sustainability, Openness, and Enjoyment.

Benefits & Perks

• Personal and Professional Development: Mentoring, leadership programs, and internal seminar offerings.
• Worklife Balance: Paid vacation, sick time, corporate holidays, community service day, and flexible work schedules.
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform.
• Welcoming Culture: Mutual support, team spirit, international collaboration, and communities on topics such as "Coaching", "Agile Working", and a "Businesswomen's Network".
• Health & Well Being: Wide selection of health and well-being support options, including various medical plans, dental, vision, EAP, and other wellness programs.
• Intelligent Working Environment: Work in smart buildings with the latest technology and equipment.
• Retirement Savings Plan: 401 k with generous company match.
• Flexible Spending: Options such as HSA, FSA (dependent care & healthcare spending), and Transportation Commuter Account.
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, and Health Advocate.
• Additional/Optional: Supplemental Life Insurance (for employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, and Student Loan Tuition Refinance Service.