Systems Administrator Opera and Infor

Position: OPERA / Infor Systems Administrator (Application Support)

Location: Onsite – Las Vegas, NV

Type: Direct Hire

Industry: Gaming & Hospitality

Position Overview

Fusion HCR is seeking a Systems Administrator focused on OPERA, Infor, and casino/hospitality management systems for a client in the gaming and hospitality industry. This role is ideal for someone with a support background who has worked with hotel, casino, or property management systems and is looking to grow into a more technical systems-focused position. The role will support day-to-day operations, user access, troubleshooting, and system performance across critical business applications in a 24/7 environment.

Key Responsibilities

Application & Systems Support

• Provide day-to-day support for hospitality and casino systems, including OPERA, Infor, or similar platforms
• Troubleshoot system issues, user access problems, and application errors
• Support system configurations, updates, and ongoing maintenance
• Assist with integrations between systems and ensure data flow accuracy

User Support & Operations

• Provide Tier 1 / Tier 2 support for internal users across business applications
• Manage user accounts, permissions, and role-based access
• Support onboarding/offboarding activities related to system access
• Work closely with business users to resolve functional and technical issues

System Monitoring & Stability

• Monitor system performance and escalate issues as needed
• Support backup processes, system availability, and uptime
• Assist in identifying and resolving recurring system issues

Collaboration & Documentation

• Partner with IT infrastructure, security, and vendor teams
• Work with third-party vendors for system support and issue resolution
• Maintain documentation for system processes, configurations, and troubleshooting steps

Qualifications

Required Experience

• Experience supporting OPERA PMS, Infor, or similar casino/hospitality systems
• Background in application support, helpdesk, or systems support roles
• Experience troubleshooting user issues and system functionality
• Strong customer service and communication skills

Technical Skills

• User access management and permissions
• Basic understanding of databases or system integrations is a plus
• Familiarity with enterprise environments (24/7 operations preferred)

Nice to Have

• Experience with other property management systems (Yardi, Entrata, RealPage, etc.)
• Gaming or hospitality industry experience
• Exposure to Active Directory or basic infrastructure support

Additional Requirements

Must be able to pass: a gaming background check

Comfortable working onsite in a fast-paced, 24/7 environment