Customer Service Representative - Part Time

Position Overview

Transdev in Englewood, CO is seeking a Customer Service Representative to act as a liaison for our customers, providers, and client. The role focuses on delivering friendly, customer service-oriented support while prioritizing safety.

Key Responsibilities

• Respond to customer inquiries and concerns with timely responses and accurate information or by redirecting to a supervisor.
• Maintain a comprehensive understanding of policies and procedures.
• Meet or exceed established performance requirements.
• Document trip authorizations and details including transportation type, pickup times, appointment times, and addresses.
• Perform other duties as required.

Required Qualifications

• High School Diploma, GED or equivalent.
• Computer literate.
• Excellent customer service skills.
• Ability to operate a standard telephone system.
• Subject to a DOT drug testing and physical if applicable (DOT Regulation 49 CFR Part 40 prohibits the use of Schedule I drugs, including cannabis, for any reason).

Benefits & Perks

• Compensation: Competitive starting pay of $16.00 - $17.00 per hour
• Benefits: Vacation – minimum of two (2) weeks
• Sick days – 5 days
• Holidays – 7 days
• Other standard benefits including 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, and voluntary long-term disability