Full Time Insurance Customer Sales and Service Representative

Position Overview

AAA, the nation's largest automobile club, is hiring for temp-to-hire Customer Sales and Service Representatives. In this full‑time role at the Customer Interaction Center in Omaha, NE, you will benefit from great pay and a comprehensive benefits package. Initially employed through Randstad Staffing, successful candidates will have the opportunity to convert to regular AAA employment as positions become available throughout the year.

Key Responsibilities

• Provide high‑level, customer‑focused sales service in a fast‑paced call center environment using PCs, internet, and ACD phone technology.
• Offer advanced technical and product information in response to customer inquiries in line with corporate policies and procedures.
• Explain product features and the advantages of Auto Club Group insurance agency services to promote and sell membership and insurance products.
• Recognize and promote cross‑sale opportunities, including handling policy changes and price quoting for insurance products while adhering to underwriting and business rules.
• Process membership and insurance applications, endorsements, changes (e.g., address updates), accept payments, and conduct follow‑up calls to ensure customer satisfaction.
• Assist in efficiently processing policy changes and support agents in resolving technical and business‑related issues, including providing coverage information across multiple customer interaction centers as needed.

Required Qualifications

• Must obtain all appropriate State Property and Casualty Insurance Sales licenses within 60 days from the start of licensing coursework (Company paid training!).
• Experience providing high‑level, customer‑focused service, including competent use of a PC and navigating a Windows environment.
• Ability to complete training on The Auto Club Group (TACG) products and services, achieve sales goals, and work with minimal supervision in a call center setting.
• Strong communication skills, a capacity to present complex information clearly, maintain accurate records, and willingness to work extended/irregular hours including weekends/holidays.

Preferred Qualifications

• Possession of a current Property & Casualty Insurance Sales license for the appropriate state.
• College-level coursework, certification, or equivalent continuous learning experience.
• Experience in customer service and call center environments, including preparing rate quotations and resolving sales-related problems.
• Knowledge of Auto Club Group insurance and membership products, including product features and group billing procedures.

Benefits & Perks

• Great Pay
• Comprehensive Benefits Package
• Company‑paid training
• Opportunity to convert to regular AAA employment

To apply, please visit www.careerlink.com/AAA.